TERMS OF SERVICE
Welcome to DIRA ("DIRA," "we," "our," or "us"), a technology company registered under OHADA law in Bamenda, Cameroon (RCCM: RC.Bda.2026.B.000339). These Terms of Service ("Terms") govern your access to and use of our technology services, platforms, applications, and related systems (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using DIRA's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization or institution, you represent and warrant that you have the authority to bind that organization to these Terms.
Minimum Age: You must be at least 13 years old or the minimum age required in your jurisdiction to consent to use the Services. If you are under 18, you must have your parent or legal guardian's permission to use the Services.
2. Account Registration and Security
Registration: You must provide accurate, current, and complete information during any registration process. You are responsible for maintaining the accuracy of your account information.
Account Security: You are responsible for safeguarding your account credentials and for all activities that occur under your account. You may not share your account credentials with others. You must notify us immediately of any unauthorized use of your account or any other breach of security.
3. Use of Services
License Grant: Subject to your compliance with these Terms, DIRA grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business purposes.
Acceptable Use: You agree to use the Services only for lawful purposes. You agree not to:
- Use the Services in any way that violates any applicable national or international law or regulation
- Attempt to gain unauthorized access to any portion of the Services, servers, or connected networks
- Use the Services to transmit any harmful, offensive, or fraudulent content
- Interfere with or disrupt the integrity or security of the Services or verification records
- Reverse engineer, decompile, or attempt to extract the source code of proprietary DIRA platforms
4. User Content and Data Collection
Your Content: You may provide input, data, files, or other content to the Services ("User Content"). You retain all ownership rights in your User Content. You represent and warrant that you have all necessary rights, licenses, and permissions to provide User Content to the Services.
Data Collection and Use: DIRA processes and stores data in accordance with our Privacy Policy. By using our Services, you acknowledge and consent to the collection and use of your data as described.
License to DIRA: By providing User Content to the Services, you grant DIRA a non-exclusive, royalty-free license to use, process, and display your User Content solely to provide, maintain, and support the Services.
5. Intellectual Property Rights
DIRA Ownership: The Services, including all software, algorithms, designs, text, graphics, logos, and other materials (excluding User Content), are owned by DIRA SAS and protected by intellectual property laws. Nothing in these Terms grants you any right to use DIRA's trademarks, logos, or brand features without prior written approval.
Output Ownership: Any output or deliverables generated by the Services based on your User Content remain subject to the intellectual property rights held by you in your User Content.
6. Brand Policies
You may reference DIRA in connection with authorized platform use, provided you do not imply endorsement without written consent. You may not use the DIRA name, logo, or trademarks without express written permission.
7. Fees and Payment
Fees for commercial services and platforms are agreed upon in specific project contracts. You are responsible for providing current payment information and for all applicable taxes.
8. Term and Termination
These Terms continue until terminated. You may terminate by discontinuing use of the Services or closing your account. DIRA may suspend or terminate access for breach of terms, legal requirements, or operational security risks.
9. Disclaimers and Limitation of Liability
Disclaimer of Warranties: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DIRA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIRA, ITS AFFILIATES, AND DIRECTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
10. Indemnification
You agree to indemnify, defend, and hold harmless DIRA and its team from any claims, liabilities, or expenses arising from your misuse of the Services, your User Content, or your violation of these Terms.
11. Modifications to Terms
DIRA reserves the right to modify these Terms at any time. We will provide notice of material changes by posting updated Terms on our website.
12. Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Cameroon and applicable OHADA law. Any dispute shall be resolved through good-faith conciliation or competent courts in Bamenda, Cameroon.
13. General Provisions
These Terms and the Privacy Policy constitute the entire agreement between you and DIRA. If any provision is found unenforceable, the remaining provisions remain in full force and effect.
14. Contact Information
If you have questions about these Terms, please contact us at info@diracmr.com or write to: DIRA Legal Department, AWICUL Building, Commercial Avenue, Bamenda, Northwest Region, Cameroon.
PRIVACY POLICY
At DIRA, we are committed to protecting your privacy and handling your personal information with care, integrity, and transparency. This policy explains our data practices when you use our Services and platforms.
1. Information We Collect
- Information You Provide: Name, email address, phone number, organization name, inquiry details, and User Content.
- Information Collected Automatically: Basic analytics, IP address, device identifiers, and browser type for operational security and performance monitoring.
- Third Parties: Information from verified business partners or authentication providers when explicitly authorized by you.
2. How We Use Your Information
We use your data to: deliver and maintain our software and services; authenticate users; respond to inquiries; conduct security assessments; prevent fraud; and fulfill legal and institutional reporting obligations.
3. How We Share Your Information
We do not sell personal information. We share data only with: trusted technical infrastructure providers necessary to operate the services; when legally required by authorized judicial authorities; to protect platform integrity; or with your express consent.
4. Data Retention and Security
Retention: We retain information only for as long as necessary to provide Services or comply with statutory audit obligations under OHADA law.
Security: We implement rigorous access controls, transport encryption, and secure coding practices to protect data against unauthorized modification, disclosure, or destruction.
5. Your Rights
You have the right to request access, correction, or deletion of your personal data held by DIRA. To exercise these rights, please email info@diracmr.com.
6. Contact Us
For privacy questions, requests, or notices: info@diracmr.com | Phone: +237 682 366 472 | Address: DIRA Privacy Office, AWICUL Building, Commercial Avenue, Bamenda, Northwest Region, Cameroon.